Distance Sales Agreement
This agreement governs digital services and products purchased from softvia.com.tr in accordance with Turkish consumer law and the Regulation on Distance Contracts.
ARTICLE 1 - PARTIES
1.1. SELLER (Service Provider)
Trade Name: SOFTVIA TEKNOLOJI VE TICARET LIMITED SIRKETI
Address: UNIVERSITELER MAH. 1596 CAD. TEKNOKENT KULUCKA MERKEZ BINASI NO: 6C IC KAPI NO: 10 CANKAYA / ANKARA
Tax Office: DOGANBEY
Tax Number: 7721741767
MERSIS Number: 0772174176700001
Email: info@softvia.com.tr
Phone: +90 541 504 95 96
1.2. BUYER (Customer)
In this agreement, the BUYER means the person or legal entity placing an order through www.softvia.com.tr, with invoice and billing information submitted at checkout.
*The buyer information entered during the order process is taken as the basis for performance, invoicing, and contact.
ARTICLE 2 - SUBJECT MATTER
This agreement sets out the rights and obligations of the parties regarding the sale and performance of the digital service or product ordered electronically by the BUYER through www.softvia.com.tr, in accordance with Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
ARTICLE 3 - ORDER AND PAYMENT INFORMATION
The type, scope, quantity, tax-inclusive sales price, and payment method of the ordered service or product are those shown in the order summary and checkout flow at the time the order is completed.
- Service Name: Package or service name shown in the order summary
- Total Amount: Amount displayed at checkout
- Payment Method: Credit card or debit card via Iyzico or other approved payment infrastructure
ARTICLE 4 - GENERAL TERMS
4.1. The BUYER declares that they have reviewed and understood the essential characteristics, price, payment method, and pre-contractual information regarding the ordered service or product and has confirmed these electronically.
4.2. The ordered service is performed within the timeline stated on the website or in the project scope, provided that the statutory maximum period of 30 days is not exceeded. For software and design services, delivery is made digitally by email, server deployment, panel access, or similar digital means.
4.3. The SELLER is responsible for delivering the contracted service completely and in accordance with the ordered scope and stated characteristics.
4.4. Performance of the service requires both electronic acceptance of this agreement and successful payment. If payment is not completed or is cancelled in banking records, the SELLER is released from its obligation to perform the service.
ARTICLE 5 - RIGHT OF WITHDRAWAL AND EXCEPTIONS
Pursuant to Article 15/1-(g) of the Regulation on Distance Contracts, services performed instantly in electronic form and intangible goods delivered immediately to the consumer are excluded from the statutory right of withdrawal. This includes, without limitation, software, website code, digital design assets, domain-related services, and digital campaign management once performance has started.
Accordingly, once performance of web design, software development, digital marketing, or comparable digital services has started, the BUYER does not have a legal right of withdrawal or refund except where mandatory law requires otherwise.
ARTICLE 6 - DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults on obligations arising from credit-card payments, the BUYER accepts that the card-issuing bank's card agreement, including default interest and related liabilities, will apply between the BUYER and the relevant bank.
ARTICLE 7 - COMPETENT AUTHORITY
In disputes arising from this agreement, Consumer Arbitration Committees and the Consumer Courts located in Ankara, Türkiye, or other authorities designated under applicable Turkish law, shall have jurisdiction within the monetary limits announced by the relevant authorities.
EFFECTIVE DATE
By completing payment for an order placed through the website, the BUYER is deemed to have accepted all terms of this agreement. The SELLER is responsible for ensuring that the BUYER is able to read and approve this agreement electronically before the order is completed.