Privacy and Security Policy
We treat personal data, payment security, and platform trust as core operating responsibilities. This policy explains how Softvia collects, processes, stores, and protects data.
In this policy, "SOFTVIA TEKNOLOJI VE TICARET LIMITED SIRKETI" is referred to as "Softvia" or the "Data Controller".
1. Data We Collect
When you use our website or purchase services, we collect only the data reasonably necessary to perform the service, manage the commercial relationship, and comply with applicable legal requirements.
- Identity Data: First name, last name, and tax or identity details where required for invoicing.
- Contact Data: Email address, phone number, and billing or contact address.
- Customer Transaction Data: Order history, service scope, support requests, and complaint records.
- Transaction Security Data: IP address, access logs, and basic system records required for legal compliance and security monitoring.
2. Payment and Card Security
We do not store your credit card details.
Payments made on our website are processed through licensed payment infrastructure such as Iyzico or other approved providers.
- Card data is not stored, logged, or viewable on Softvia servers.
- Payment transactions are protected by SSL encryption and the security standards of the relevant payment provider.
- Card information is transmitted directly to the payment provider or bank in encrypted form.
3. Cookies and Analytics
We use cookies and similar technologies to keep the site secure, maintain essential functionality, and understand basic usage patterns.
- Essential Cookies: Required for core site functionality and security.
- Analytics Cookies: Used to understand traffic and usage trends through tools such as analytics platforms.
You may control or disable cookies through your browser settings, although certain site functions may be affected.
4. Data Sharing and Third Parties
We do not sell or rent personal data. Data is shared only where necessary for legal compliance or service performance.
- Public Authorities: Courts, enforcement bodies, or other authorities where legally required.
- Service Providers: Payment providers, e-invoicing partners, hosting providers, or other processors required to operate the service.
5. Your Rights Under KVKK
Under Article 11 of Turkish Law No. 6698 on the Protection of Personal Data (KVKK), you may request information regarding the processing of your personal data and exercise applicable rights.
- Learn whether your personal data is being processed,
- Request correction, deletion, or destruction where lawful,
- Request information about the purpose and scope of processing.
Data Controller Contact
Requests related to KVKK or this policy may be submitted in writing or through our registered electronic communication channels.
Last updated: March 12, 2026